SHIPPING & RETURNS

Shipping Policy

Victrola Design usually ships everything via The United States Post Office, which makes things inexpensive & relatively fast. If you would like insurance or delivery confirmation
please let us knowing we will charge you accordingly. 

We are able to ship to any country or place but cannot be responsible for missing or 
stolen items. Sorry! 

Please allow up to five business days for items to ship and an additional 
2-3 business days for domestic delivery.
1-2 weeks for international delivery.

*If an item is out of stock at the time of your order/purchase the processing time will be approximately 2-4 weeks. Since all the items are handmade in the studio.*
Please feel free to contact me if you need something delivered faster and we can arrange payment for a more speedy special delivery option.

Return & Exchange Policy

I gladly accept returns and exchanges

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Items on sale  

Returns and exchange details

Return Policy
Victrola Design hopes you enjoy your new items! If you have any problems with the merchandise, please contact us immediately so we can help you with a return or exchange. Returns are accepted within seven days of delivery. All sale items are final. Please send your return to the address listed below, accompanied by the original receipt. We will issue you a refund on your return, however shipping and handling charges are non-refundable. Returns need to be well-packed and insured for the full price of the item. Exchanges abetted if the item was a gift. 

Returns:
Victrola Design 
5913 Ventus Street
Austin, Texas 78721

VICTROLA

DESIGN

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1004 W. 31st St. Austin,Texas 78705

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